SHIPPING

We ship worldwide.

Please, use the list below to check rates and estimated delivery times. Please be aware, these estimates are subject to change.

Please note some items are made to order and will have longer dispatch times. If this is the case, it will be clearly stated in the product description.

GERMANY

DHL Tracked £€5.49

Shipping 1-5 working days

(once order is dispatched)

Tracking code included

E.U.

DHL Tracked £€14.49

Shipping 1-5 working days

(once order is dispatched)

Tracking code included

 
INTERNATIONAL

DHL Tracked £€26.99

Shipping 5-15 working days

(once order is dispatched)

Tracking code include

RETURNS POLICY

Refunds are only accepted if there is a manufacturing fault with the garment/order *  But we offer exchanges!

Each garment is handmade in limited runs or made to order by small independent designers, so returns are not feasible at this time. That said, we want to make sure you love your piece, so please email lily@hyfae.com with any questions or concerns.

Incorrect size ordered does not qualify as a manufacturing fault so please check the garment measurements before purchasing. If you have any questions about fit or sizing please email and we can discuss what will work best for you.

If you enter an incorrect address this can be resolved as long as you let us know before the item is shipped.

• Once you have received your order, you have 14 days to make a return on the premises highlighted below.

• Please email lily@hyfae.com to request your return or exchange.

• If accepted, you will be provided with the return address. The liability of postage return costs is with the customer, not Hyfae, unless agreed otherwise.

• The returned articles should be in perfect condition and packaged with the original labels. For hygiene reasons, the items will be checked thoroughly upon return.

• Once received, we will provide you with a credit note to purchase something else from our store, or refund in the case of a faulty item.
  

*What counts as a fault with the garment? 

A manufacturing fault with the garment includes an unintentional hole in the garment, missing fixtures, a different size received than the size ordered or the wrong item received. 

Please note that some items are deliberately frayed, distressed, or have hanging threads as a design feature. These DO NOT classify as faults and will be stated in product descriptions.

EXCHANGE POLICY 

Exchanges are only accepted within 14 working days of receiving your item. For your exchange to be accepted, the original item ordered must still be listed on our website.

• Please email lily@hyfae.com. We will be in touch to confirm your requested exchange size or item. Once confirmed, you will be provided with the return address.

• You are responsible for the item’s return costs if the exchange is not due to a defect. You must also purchase additional shipping to ship your new item.

• Please note we cannot offer exchanges on made to order items, as these are one off’s made just for you.

Additional information:

• The returned articles should be in perfect condition and packaged with the original labels. For hygiene reasons, the items will be checked thoroughly upon return.

• Once it has been approved, the new product/s will be sent out and your new tracking number will be emailed to you straight away.

• Please be aware we allow 15 days from the delivery date for you to place a return/exchange and that once received, exchanges may take up to 15 days to process.
  
  
  

TAXES AND COSTS

Hyfae sends all stocked orders from Berlin, Germany. Some made-to-order items may be sent from London, U.K. This will be noted in the product description.

Taxes and import duties may be charged when the shipment reaches the destination country. This cost is not included in the price of the products or shipping and must be paid by the customer.

Hyfae has no control over the cost of taxes and duties. Before placing your order, we encourage you to research the import taxes and duties charges in your delivery destination.

In the event that the parcel is returned to Hyfae due to the customer’s refusal to pay the customs and duties charges, we will not provide a refund and can only resend the order or provide store credit to purchase another item from our store.

DELIVERY FAILURE

​​We are not responsible for orders that are damaged or lost as a result of an incorrect delivery address or incomplete information entered when placing an order. Please submit a claim with your local courier, if your order is lost or damaged.

Once the order has been dispatched from our studio, an email will be sent informing you of the order's dispatch and providing you with a tracking number. The order will be sent to the delivery address that the client has stated in the checkout form. It is imperative that the customer enters the correct address details as these cannot be modified once the item is shipped.* 

We notify all customers if their parcel is returned to us. Customers have 3 months to respond to us before we cancel this. This is because we do not have enough space to store parcels for longer than 3 months in our studio.

*What do I do If I have provided the incorrect shipping address?

If you want to amend your shipping address please email lily@hyfae.com. Kindly note that we can only update your shipping address if your parcel has not been shipped. Once the shipment process has commenced, address modifications are no longer possible.

SIZING

Please check the sizing information on the product pages before purchasing. For additional assistance please email lily@hyfae.com. 

If you have ordered the wrong size we can offer an exchange depending on our stock. Incorrect sizing DOES NOT qualify for a return/refund.